Unless agreed upon, returns are not accepted for any reason other than damage or incorrect shipment. If there are circumstances where an item must be returned, special authorization is required and authorization # must be issued prior to shipment.
Damaged goods will need to be photographed. Returned items in less than perfect condition will be subject to reduced credit. Returns may also be subject a 15% restocking charge. Unless agreed upon, all freight costs for returns will be at the sender’s expense.
Please contact Cathi Sutherland for questions or returns.
To return your product, contact us by email at support@AlpineArtInc.com to acquire a valid RGA (Returned Goods Authorization) number in which to return your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.